LEGAL REFERENCE

Your Privacy Matters — Here's How We Protect It

We built pusakawin around your account security and data protection. This privacy policy outlines exactly how we collect, use and safeguard your information across our live casino tables...

Data ProtectionSecure PaymentsAccount PrivacyTransparent PracticesYour Control
Enter Game Lobby Read FAQ
pusakawin Your Privacy Matters — Here's How We Protect It

What We Collect and Why

When you open an account with pusakawin, we collect personal information to verify your identity, process your payments through DANA, OVO, GoPay and QRIS, and deliver our casino and sportsbook services. This includes your name, email, phone number, transaction history and gameplay records. We use this data only to run your account, prevent fraud, comply with Indonesian regulations in supported regions, and

improve your experience. We never sell your data to third parties. Your information stays encrypted and stored securely on our servers.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? Reach Our Team

Email Support Send your privacy concerns to our dedicated support inbox. We respond within 24 hours and keep your inquiry confidential throughout.
Live Chat Open the chat widget on any pusakawin page to speak with our support agent about data protection or account privacy in real time.
Account Settings Review and update your personal data, communication preferences and privacy settings directly from your pusakawin account dashboard anytime.
WHY THIS PLATFORM

Privacy Standards We Follow

Encryption Standard

All payment data and personal information transmitted to pusakawin travels over TLS 1.2+ encryption, the same standard used by banks...

Fraud Prevention

We monitor account activity in real time to detect unusual login patterns, unauthorised transactions and suspicious behaviour before they affect...

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through verified gateways with PCI DSS compliance to protect your wallet and...

Data Retention

We keep your account data only as long as necessary to serve you and meet legal requirements. You can request...

Access Control

Your personal information is accessible only to pusakawin staff who need it for your account, support or regulatory compliance —...

Regular Audits

Our security infrastructure undergoes quarterly assessments and penetration testing to identify and close any gaps before they become vulnerabilities.

Consistency Across Our Policies

Terms of ServiceOur terms reinforce the account rules and dispute processes referenced in this privacy policy for a unified legal framework.
Cookie PolicyCookie usage is disclosed separately but follows the same transparency principle — you control tracking preferences in your account.
Payment TermsDANA, OVO, GoPay and QRIS deposit and withdrawal rules tie directly to this privacy statement on transaction data handling.
Support PolicySupport interactions are logged under the same privacy framework; your chat history stays encrypted and confidential.
Bonus & Promo TermsPromotional data collection aligns with this policy; bonus eligibility checks use only information you've already consented to share.
Account ClosureWhen you request account deletion, the process follows our data retention rules outlined in this privacy notice.
Third-Party LinksExternal sportsbook, slot provider and live casino feeds are governed by their own privacy policies — we link to them clearly.
AT A GLANCE

How We Keep Your Account Safe

Two-Factor Authentication Enable 2FA in your account settings to add a second...
Login Alerts We send you email or SMS notification every time your...
Withdrawal Verification Before we send your balance to your DANA, OVO, GoPay...
Session Timeout Your session automatically expires after 30 minutes of inactivity to...
Secure Password Reset If you forget your password, we verify your identity through...
Privacy Dashboard View all connected devices, active sessions and recent login locations...

Privacy Questions We Hear Most

No. We keep your personal information private and pass only anonymised gameplay data to our game providers for service delivery. Your name, contact details and payment info stay on pusakawin servers only.

Your account data is deactivated immediately. We retain transaction records for 7 years to comply with Indonesian financial regulations, but personal identifiers are anonymised after 90 days.

We never store your full wallet credentials. Payment gateways handle tokenisation, and we store only a secure reference that lets you withdraw without re-entering payment info each time.

Yes. Log into your account, go to Settings > Privacy, and request a data export or deletion. We confirm your identity and process the request within 14 calendar days.

We use cookies only within pusakawin to keep you logged in and remember your lobby preferences. We don't plant tracking pixels on external sites or sell cookie data to advertisers.

Email our Privacy Officer at [email protected] or use the Live Chat feature in your account. We investigate all reports within 48 hours and notify you of our findings.

Yes. pusakawin operates in supported Indonesian regions and complies with local data protection principles. You have rights to access, correction and deletion under applicable law.